How can we help you?

Do you have questions about your prepaid card or subscription? We’re here for you. TIP: look for your answer in the frequently asked questions first.

How can you contact us?

By email

Send us an email via

By telephone

From Monday to Friday between 9.30 AM and 4 PM. Are you a JIM Mobile customer? Then call 1984 free of charge. Are you not a JIM Mobile customer yet? Or are you, and are you calling from abroad? Then call +32 456 19 19 84

Address: Mobile Vikings nv – JIM Mobile customer service – Kempische Steenweg 309 bus 1 – 3500 Hasselt, België
Company number: 0886946917