Always keep your budget under control
You have a prepaid SIM card
This is how you control your usage:
- Via the JIM Mobile app on your smartphone
- Online via the customer zone
- Text CONSULT to 1984
Control of your activated discount bundles:
You’ll be notified by text when your discount bundle has almost been fully used (at 80%), and when it’s been fully used. From that moment on, you’ll call or surf at standard rates.
Control when abroad:
When you’re abroad too, you can control your usage via the JIM Mobile app, online via the customer zone or by text. Text CONSULT to 1984, or +32 456 19 19 84 (depending on the network you’re on).
Beware: incoming and outgoing calls abroad (roaming) aren’t always immediately charged. This means the usage you see displayed might be different from your actual usage.
You have a subscription
This is how you control your usage:
- Via the JIM Mobile app on your smartphone
- Online via the customer zone
- Text CONSULT to 1984
Control when abroad:
When you’re abroad too, you can easily control your budget via the JIM Mobile app, online via the customer zone or by texting CONSULT to 1984. Beware: incoming and outgoing calls abroad (roaming) aren’t always immediately invoiced. This means the usage you see displayed might be different from your actual usage.
So what if you use more than permitted by your subscription?
When you’re about to go out of bundle in your subscription (80%), you’ll receive a text. We’ll send you another text once you’ve gone out of bundle in your subscription, and afterwards for every 10 you use out of bundle.
Set a maximum amount
To make sure that the costs of your invoice/payment invitation don’t increase too much, you can set a maximum amount for your invoice/payment invitation. If you exceed this amount, you won’t be able to call or surf anymore that month. You will however still be able to text. By default, this amount is 50. So if you have a 10/month subscription, you can use a maximum of 50 out of your subscription bundle. In other words, spend a maximum of 60 on your subscription. Would you like to update your maximum amount? You can do so by contacting our helpdesk via the free number 1984, or send an email to info@jimmobile.be. In any event, you’ll be notified by text if you exceed your subscription. For every additional 10 instalment, you’ll be notified by text, until you’ve reached the set maximum amount. Would you like to find out what your maximum amount is? Then text CONSULT to 1984. Don’t want to be notified by text? Then send YESALERT or NOALERT to 1984.
Control over your mobile internet abroad
The maximum amount of mobile internet usage abroad is set to 60 by default. You’ll receive a text when you reach 80% of this amount, and when you reach the amount of 60. When you’ve reached the maximum amount, you’ll be notified by text and you will no longer be able to surf abroad. Do you still want to continue surfing at the normal roaming rate? Then text DATAROAMINGCONTINUE to 1984. If you do, you’ll no longer be notified until your new invoicing period starts.