We’re all ready and set for the final sprint: from April to June we’ll gradually transfer all JIM Mobile customers from the BASE network to the Orange network. Of course you’ll remain a JIM Mobile client, but we will be using the Orange network.

What kind of impact does this switch have?

As a customer, you won’t notice a thing if your device is switched on. A few days before we’re transferring your number, we’ll send you a brief heads-up via SMS. As soon as you’re active on the Orange network, we’ll follow up with a second, short SMS.
If you want to learn more about your coverage on the Orange network, have a look here. To check a specific address, try this.

Thoroughly tested

And to be sure you won’t notice a thing, we’ve been testing extensively over the last months. This is how some of these testers experienced it:

  • “Just found out I was switched already. Must have been smooth then, because I haven’t noticed a thing.” – Hans
  • “Wow, I didn’t even know there was a migration going on. I was on my phone all day (even sent text messages) and didn’t have a single problem. Didn’t even notice a thing. Respect, and thanks for doing this.” – Emiel
  • “I finally have mobile data in the station at the airport and in the tunnels.” – Clovis

 

FAQ

When will I know that I have been transferred to the Orange network?

Easy: a few days before, we send you an SMS, and a second one as soon as your transfer is over.

How long does a transfer take?

Pinpointing an exact duration for the transfer is difficult. Just know that it may even take a few days. No reason to panic, therefore, if you do not immediately receive the second SMS telling you that your transfer was successful.

Does the transfer have an impact on my calling credit, Viking advantage, Viking Points, bundles, …?

No. Only the network will change, so you will now start using Orange’s instead of the BASE/Telenet network. All other features such as Viking Points, rates (national + roaming), Viking advantage and functionalities on the website and in the Viking App, those will remain unchanged.

What about my network coverage?

If you want to learn more about your coverage on the Orange network, have a look here. To check a specific address, try this

What if I am abroad during the transfer?

Then we will wait with your transfer. You will be automatically transferred once you are back in Belgium.

Can I return to the BASE network?

That is not possible.