Privacy and cookie policy

Some more information about the details we collect from you.

Definitions In this Privacy and Cookie Policy the following terms are used:

  • User refers to the natural or legal person who uses the Products and/or Services of Unleashed nv;
  • 'Information' refers to the Information about the visitors to this Website as described in Article 4;
  • "Products" indicate the services and products mentioned on this Website;
  • "Services" indicate the services offered for sale on this Website;
  • "Unleashed NV" / "us" indicates the Unleashed nv, Kempische Steenweg 309/1, B-3500 Hasselt; email address: ; V.A.T.: BE 0886.946.917;
  • "Website" indicates the website of JIM Mobile on the URL or any other URL that leads to the same content.

Introduction Unleashed nv strives to offer the highest possible standard of service to its customers. To be able to guarantee this quality, Unleashed NV needs to collect certain information about you. In this respect, Unleashed nv commits to protect your privacy and to follow the guidelines from the Law issued on December 8, 1992 (“Wet van 8 december 1992 tot bescherming van de persoonlijke levensfeer ten opzichte van de verwerking van persoonsgegevens”), and the General Data Protection Regulation (Regulation (EU) 2016/679) dated 27 April 2016. Your permission By using this Website you agree with these Privacy Conditions and the way information can be collected and used by Unleashed NV, as with the possible transfer of this information, as described below. We are free to change this Privacy policy in the future. In which case we will announce the applied amendments on the Website. Information collecting When you register, we need to collect certain information to complete the registration. This information will be part of a permanent file regarding your transactions with Unleashed nv. This file primarily contains the following data: first name, last name, address, email address, date of birth, phone number. Furthermore, it is possible that – when sending us an email – we will request certain information from you in order to be able to respond quickly and correctly to your questions, or to verify the data of your permanent file. This information may be included in our permanent file concerning you. When contacting us, by whatever means, it is possible that we, if necessary, include certain remarks with respect to this contact in your permanent file. This allows us to offer a better service to you as our customer. Use and transfer of information You agree that we and carefully selected others may contact you from time to time using email, telephone, SMS or any other channel regarding products or services that we believe could be of interest to you. You agree that Unleashed nv may send you emails and newsletters from time to time with the following contents: information about Unleashed nv products and services. At any time, you have the right to request Unleashed nv to stop sending such emails and newsletters. You agree that Unleashed nv uses this information for the following purposes:

  • handling your orders and requests, managing bills and invoices, processing invoices of service providers, managing questions, requests or complaints, legal procedures or any other administrative or commercial activity;
  • conducting market research to inform you about our products and services, new features or improvements of products or services, special offers, discounts and prices that Unleashed nv deems relevant;
  • providing information according to legal, administrative or regulatory rules applying to Unleashed nv or relating to legal disputes, fraud, criminal acts or the prosecution of (alleged) forgers or relating to credit requests coming from the User.

Right to access On request and without any additional costs, you have the right to oppose the use of your private information for purposes of direct marketing. You can inform us of this by sending a letter to the following address: Unleashed nv, Kempische Steenweg 309/1, B-3500 Hasselt, Belgium or by sending an email to On simple request you have the right to access your personal information for free, and the right to correct the information in question. Please contact us on the (email) address mentioned above if you wish to verify, change or alter your personal information.


What are cookies? Cookies are small bits of information that are downloaded to the device used to visit a website. Every time the same website is visited again afterwards, the device will be recognized. By using cookies, information about visits and visitors will be temporarily stored by that website. However, other websites can also recognize the used device via that same cookie. Different types of cookies can be used per visit. Cookies enable a personalized visit on a website, for example by:

  • displaying relevant navigation settings;
  • remembering the preferences of a visitor;
  • improving the User experience in general;
  • limiting the number of ads displayed.

Use of cookies by Unleashed nv When you visit the Website, you as a user will be asked if you agree that Unleashed nv installs cookies on your device. If you refuse, it is possible that you will not be able to use some parts of the Website (properly). If you delete the cookie in your browser afterwards, you will be prompted the same question when you visit the Website again. The Website links the information collected via cookies to other data provided by you about yourself or other data that we have collected for the purposes stated in the current Privacy policy of Unleashed nv. Unleashed nv uses cookies on its Website in order to:

  • improve the quality and functionality of the Website;
  • improve your browsing experience on its Website;
  • to analyze the way Users use the Website and to collect statistical Information.

The Website uses 3 types of cookies: 1. Strictly necessary cookies Anonymous cookies that allow visitors to navigate around the Website, use its features and access secure areas. The information gathered by these cookies cannot be used for marketing purposes. If the use of this type of cookies is not allowed by the User, various parts of the Website cannot be used. 2. Analytical cookies Analytical cookies allow us to analyse performance of our Website. Because of this we know how many visitors surf to our Website, where they clicked exactly, which parts are popular, etc. It allows us to continuously improve our Website. We also use third-party cookies (such as Google Analytics, Google Tag Manager). The generated Information about the behaviour of a User on our Website is collected anonymously and transferred to and from the third-party contractor. These anonymous data are then analyzed on our behalf by that third-party contractor and returned to us in the form of aggregated data. 3. Functionality cookies Anonymous cookies that allow the Website to remember visitor choices and preferences. Based on this information, the Website can show more relevant information to individual visitors. Examples of data gathered are country and language preferences. If not allowing the use of this type of cookies, this will:

  • block the use of various parts of the Website;
  • reduce the level of support JIM Mobile can offer;
  • Prevent JIM Mobile from remembering your preferences to not use or be shown a specific feature.

More about cookies Find out more about cookies via these websites: A guide to behavioural advertising and online privacy by the internet advertising industry: